Refund policy

We have 100% happiness guarantee and if you have any complaints or concerns, please let us know within 24 hours after receiving your flowers in order to be eligible for replacement or refund.

For all non-perishable items (candles, rose bears, preserved arrangements etc.) we have a 14-day return policy, which means you have 14 days after receiving your item to request a return or an exchange. To be eligible for a return or an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return or an exchange, you can contact us at info@blossom-moments.com.

You can always contact us for any return question or quality issues at info@blossom-moments.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.